Development of human-centered scheduling in logistics

Abstract

With the use of new technologies, more and more data are available in logistics. This applies not only to automated systems, but also to employee data that is collected with the aim of measuring employee perfor-mance. This performance is then used to generate the most efficient shift schedules possible. In this paper, we present in contrast a human-centered approach to shift planning in which we take employees' preferences for workplaces into account. This approach is applied once in a logistics area and once in a hospital with promising re-sults in each case. With this human-centered scheduling approach we want to support companies to make their employees more satisfied in the long term and to retain them in their company.